Privacy and Data Protection Policy

Biolink Comércio de Equipamentos Médicos Ltda, registered under CNPJ no. 06.349.291/0001-04, hereinafter simply referred to as “Biolink®”, reaffirms its commitment to transparency, privacy, and the security of its users’ and clients’ personal data.

This Privacy Policy describes how we collect, use, store, and protect the information of visitors accessing the domain biolinkmedical.com.br. We clarify that our website is strictly institutional, intended for the presentation of equipment and the collection of quote requests, without engaging in direct sales, e-commerce, or any financial transactions on its platform, in full compliance with applicable data protection regulations, including Brazil’s General Personal Data Protection Law (LGPD – Law No. 13,709/2018).

1. Definitions According to Privacy Legislation

To facilitate the understanding of this policy, we adopt the following definitions:

  • Personal Data: Information relating to an identified or identifiable natural person (e.g., name, email address, IP address).
  • Data Subject: The natural person to whom the personal data being processed refers.
  • Processing: Any operation performed with personal data, such as collection, production, reception, classification, utilization, access, reproduction, transmission, distribution, processing, archiving, storage, deletion, evaluation, or control of information.
  • Data Protection Officer (DPO): The person appointed by Biolink® to act as a communication channel between the controller, data subjects, and competent authorities.

2. Data Collection and Purposes

Biolink® collects personal data exclusively for customer service purposes, technical support, and the processing of commercial requests, given that we do not operate as an online store:

2.1 Data Provided by the User

We collect information that you voluntarily submit to us via contact forms, quote requests, or newsletter subscriptions:

  • Data: Full name, email, phone number, company, and job title.
  • Purpose: Identification of the interested party, response to technical inquiries, and the creation and delivery of customized quotes/proposals.

2.2 Automatically Collected Data

When browsing our website, certain information is collected automatically to ensure the functionality and security of the portal:

  • Data: IP address, browser type, pages visited, and duration of stay.
  • Purpose: Improvement of user experience, technical troubleshooting, and fraud prevention.

2.3 Use of Cookies

We use cookies to personalize your browsing experience. You can manage your cookie preferences directly through your browser settings, keeping in mind that disabling certain cookies may affect the performance of some website features.

3. Legal Bases for Processing

We process your personal data based on the following legal grounds:

Legal Basis

Application in the Biolink® Context

Performance of a Contract

Preparation of quotes requested by the data subject and management of pre-existing supply agreements.

Legitimate Interest

Improvement of our products/services and commercial outreach.

Legal Obligation

Issuance of tax invoices and storage of access logs.

Consent

Sending direct marketing communications and newsletters.

4. Sharing of Personal Data

Biolink® does not sell your personal data. Sharing occurs only when strictly necessary with:

  1. Service Providers: Logistics companies for product delivery, website hosting services, CRM systems, and financial management software.
  2. Judicial or Regulatory Authorities: When required by law, court order, or necessary for defense in administrative or judicial proceedings.

5. Storage, Retention, and Security

Your data is stored in secure and controlled environments. We adopt technical and administrative measures designed to protect personal data from unauthorized access and accidental or unlawful destruction, loss, or alteration.

Data will be retained only for the period necessary to fulfill the purposes for which it was collected or as required by legal obligations.

6. Rights of Data Subjects

As a data subject, you have the following rights, which may be exercised at any time upon request:

  • Confirmation and Access: To know if we process your data and obtain a copy of it.
  • Correction: To request the update of incomplete or inaccurate data.
  • Anonymization/Deletion: To request the exclusion of unnecessary data or data processed unlawfully.
  • Portability: To receive your data in a structured format for transfer to another provider.
  • Revocation of Consent: To withdraw your authorization for processing activities based on consent.

7. Privacy Support Channel (DPO)

To exercise your rights or clarify any questions regarding how your data is handled, please contact our Data Protection Officer (DPO):

  • Primary email: privacidade@biolinkmedical.com.br
  • Secondary email: contato@biolinkmedical.com.br
  • Responsible: Marcelo Alves Gomes

8. Updates to this Policy

Biolink® reserves the right to modify this Privacy Policy at any time to reflect changes in our practices or due to regulatory updates. We recommend checking this document periodically on our website.

Last updated: September 15, 2026